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Return Policy

Online Return Policy

 

We want you to be completely satisfied with every purchase that you make at The Magical Animal. If your purchase does not meet your needs, or you are not satisfied with the item received, you may return it to us - within 30 days of the Invoice Date in the original, unused condition -preferably using the same packaging material. 

If you have received an item from The Magical Animal as a gift, you may return it with the original receipt (the "packing slip" in your Gift can be used as your gift receipt) within 30 days of the original shipping date, along with any packing material and artist information it may have come with, and we will either exchange it for other merchandise or issue you a Credit from The Magical Animal for the value of the return, as you prefer.

Merchandise Credit with an original receipt from The Magical Animal will be offered in the amount of the cost of the item or Gift - that can be used anytime.

In either case of an Exchange or a Credit, the value only - of the merchandise - will be exchanged or credited. You will be credited for the price of your original order minus actual shipping costs - if these shipping costs amount to more than our flat rate of $8.00.

Returns, without the original purchase receipt, including gift returns, will be exchanged or credited at the current selling price.

If free shipping applied to your Item, the actual shipping & handling cost will be deducted from the Merchandise Credit issued. 

For example, any jewelry that is received with free shipping and then returned for credit will be credited at the purchase price of the item less an $8.00 shipping & handling charge. (At the time of using a Credit that had free shipping -your purchase of $50+ will automatically give you free shipping once again)

Any non-jewelry item received with applicable shipping or free shipping and then returned for credit with receipt will be credited at the purchase price of the item less applicable flat rate shipping costs. In those cases where the actual shipping charge is more than our nominal flat rate charge, the actual shipping charge will be deducted from the Merchandise Credit.

 Shipping & Insurance for Returned Items:

Return shipping and handling charges are at customer’s expense – unless the return/exchange is a result of a mistake by The Magical Animalsuch as our shipping you an incorrect item, or the item was defective or damaged - and this damage was not a result of the in transit shipping process. This will be determined on a case-by-case basis.

When you return an item, we recommend that you fully insure the item and use a method that provides a Tracking Number - such as USPS First Class or Priority. The Magical Animal is not responsible for loss or breakage of return items.

If you are exchanging an item and the amount for the replacement item exceeds the returned item, please include credit card payment for the additional amount 

The Magical Animal will not charge you shipping when we send you back an exchange item.

Please note: The shipping charges on your original purchase are not refundable.

Damaged Items:

Unfortunately, we cannot accept damaged or used items for return. Any item returned to us in a used, non-original, non-resalable, or damaged condition will be returned back to the customer at the customer’s expense. 

If the item arrived damaged in transit, please contact us immediately so that we may file a claim with the shipper.

If you receive an item that has been damaged in transit, please save the original packaging material and Contact The Magical Animal by E-Mail at info@themagicalanimal.net or by telephone at 561-694-2202 within 3 business days. We will discuss replacement or refund if non-replaceable.

Custom Orders:

Let us know if you have specific needs for a custom item.  Some of our artists are willing to customize their current designs within a reasonable limit. Deposit of 50% is required.

Please note: Special or Custom orders are Final Sales.

Orders Outside the Continental USA:

For orders outside the continental United States (including Alaska and Hawaii), please email us with the address and list of items before placing your order, and we will notify if shipment will be possible and if so, discuss with you shipping charges, including applicable customs duties and other imposed charges - for your specific order and address.

  Please Note:

Custom Orders, on-sale items, and shipments outside of the continental USA are final sales.

To return an item for Merchandise Credit or Exchange, please return item packed in original packing material to:

 

The Magical Animal

The Shops at Driftwood Plaza

2109 South US Highway One

Jupiter, Florida 33477 

 

Thank You. 

 

The Magical Animal assumes no responsibility for errors on this website. If a mistake is inadvertedly made during data input - such as an incorrect price, size, color, shape - we reserve the right to correct the mistake - and update the invoice, if applicable, using the correct description. If this should occur, we will email you to let you know, before your package is shipped.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

BUSINESS HOURS

  • Monday: 10:00 am - 7:00 pm
  • Tuesday: 10:00 am - 7:00 pm
  • Wednesday: 10:00 am - 7:00 pm
  • Thursday: 10:00 am - 7:00 pm
  • Friday: 10:00 am - 7:00 pm
  • Saturday: 10:00 am - 7:00 pm
  • Sundays in Season
  • 1:00 pm - 4:00 pm

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